Refund policy
Refund Eligibility
Refunds are considered under the following circumstances:
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If the service was not provided as agreed upon in the initial contract.
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If there was a verifiable issue caused by our team that resulted in an unsatisfactory experience.
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If a cancellation request is made within the specified cancellation window.
Non-Refundable Services
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Services that have been fully rendered and approved by the client.
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Deposits or booking fees that are stated as non-refundable.
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Any service that has been customized or tailored specifically for the client.
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Requests made beyond 30 days after service completion.
Refund Process
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To request a refund, contact us at onthegoholidayss@gmail.com before 30 days of service date
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Provide a detailed explanation of the issue and any supporting evidence (such as photos or correspondence).
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Our team will review the request and respond within 2-3 business days.
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If approved, refunds will be processed via the original payment method within 6 business days.
Cancellation Policy
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Clients must provide a minimum of 30 days notice for cancellations.
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Cancellations made within the allowed period may be eligible for a full or partial refund.
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Late cancellations or no-shows may be subject to a cancellation fee.
Modifications to Services
If you are unsatisfied with our service, we encourage you to reach out to us for revisions or corrections before requesting a refund.